Customer Loyalty Digital Features

Our loyalty platform consists of 3 main components.

Membership

Membership

  • Membership acts as the digital brain behind your loyalty programme. It captures customer data every time someone signs up, makes a purchase, redeems a reward, or interacts with your business.
  • A customer database gives you visibility and control.
  • You begin to understand who your customers are, how often they visit and many more
  • Choose between a Single-Tier or Multi-Tier Membership structure - with the flexibility to segment your members into groups.
Rewards & Redemption

Rewards & Redemption

  • Reward using digital stamp card or point based system (Eg $1.00 to 1 point).
  • 3 common categories of rewards that businesses use to drive customer engagement - Physical items, Complimentary Services or Vouchers & Discounts
  • Your members can view your rewards and perform redemption when they have collected enough points.
  • Multiple Touch Points for reward - New member sign up, Points / Stamps Redemption, Birthday Surprises, Referral Incentives and many more.
Marketing

Loyalty Marketing

  • Run targeted campaigns to specific segments, such as Dormant customers, High spenders, Product-specific buyers
  • Marketing Automation allows you to engage with customers without lifting a finger every day such as sending birthday greetings automatically.
  • Boost sales with a time-limited promotional campaign.
  • Gain insights into which promotions are driving the most results.

Loyalty Features and Benefits

Setup Your Points System

Point Based Loyalty

Stamp Card

Digital Stamp Card

Personalisation

Personalisation

Digital Membership Card

Digital Membership Card

No Installation & Apps Required

Web Based App (No Installation & Apps Required)

Define Your Rewards

Mutiple Rewards Type

Member Grouping

Member Grouping

Member Tiering

Member Tiering

Refer A Friend Program

Refer A Friend Program

Subscription Module

Subscription Packages

Paid Membership

Paid Membership

Gamification

Scratch Card

Promotion

Promotion Period Reward

Birthday Month Reward

Birthday Month Reward

Digital Gift Card

Digital Gift Card

Setup Your Campaign and Send Targeted Messages

Marketing Campaign

Marketing Automation

Marketing Automation

Birthday Automation

Birthday Automation

Re-engagement Campaign

Re-engagement Campaign

Banner Marketing

Banner Marketing

Road Show Event Campaign

Road Show Event Campaign

Conduct Survey

Conduct Surveys

Advanced Reports

Reports

Integration Available

Integration Available

Sign Up Now

Membership, Rewards and Marketing Related Articles

The Foundation of Every Loyalty Programme: Membership, Rewards, and Marketing

A well-designed loyalty programme is more than just giving points or discounts. At its core, it typically revolves around three essential components: Membership, Rewards and Marketing.

Read More

The Power of Rewards in a Loyalty Programme

Let's be honest - everyone loves a good reward. Whether it's a free coffee, a surprise voucher, or a little something extra, rewards give customers a reason to keep coming back.

Read More

Marketing - The Missing Link That Activates Your Loyalty Programme

Many businesses think of marketing as something separate from loyalty - but in reality, marketing is what brings your loyalty programme to life.

Read More

Loyalty Feature FAQ

No additional software or hardware is required. It is a web based platform. As merchant, you only require a web browser and internet connection. Same goes to your customers.

No installation required. Our platform run independently.

Yes, you can. Request for a demo here. Then we will setup a free trial to test which include the full system features. It allows you to capture up to 10 members and send up to 20 free SMS messages.

You can purchase packages for additional members. Please contact us for details.

Generally any brick & mortar business or e-commerce such as
Food & Beverage business
Salon,Spas & Beauty Centers
Retail
and many more

Yes you can. We have member tiering where you can set your own VIP member group and customised it as your wish.

You can set as many as your wish. Rewards can be physical items, free services or discount / cash voucher. We have report that show which reward is more popular.

Yes you can. You can setup promotion only for VIP members and send sms to VIP members only.

Yes it is suitable. We have a batch processing available where you can upload the list of transactions daily.

It is an additional module where you can run subscription service. For example, if you are in the F&B industry and 1 cup of coffee is RM12.00. You can put a subscription where you collect RM 100.00 for 10 cups of coffee. For each visit, members can deduct off their current subscription.

It's easy to get started

FREE TRIAL

Need our help?

Call us anytime at +603-76699123 / +6010-2190123

Email us at sales@onewayloyalty.com(Sales Team) / support@onewayloyalty.com(Support Team)

Web 123 Sdn Bhd
B-18-13, Tower B, Complex Atria Damansara, Jalan SS 22/23, Damansara Jaya,
47400 Petaling Jaya, Selangor, Malaysia.