Customer Digital Loyalty Platform

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OneWayLoyalty
OneWayLoyalty

Are you facing any of these difficulties like Hana?

  1. Building your customer database?
  2. Retaining your customers?
  3. Rewarding your customers?
  4. Identifying and reaching out to dormant customers?
  5. Automate your marketing campaign?
Our digital loyalty platform solves these easily. Let's us show you how.

OneWayLoyalty is suitable for

Successful Transaction
Features
Response from System

Marketing Automation

Streamline and elevate your marketing efforts with our marketing automation tools, delivering targeted campaigns, personalized experiences, and measurable results.

Target Marketing Campaign

Experience precision and impact with our Marketing Campaign feature, allowing you to reach the right audience with tailored messages, driving engagement and conversions like never before.

Birthday Reward/Greetings

Celebrate customers in a special way with our Birthday Reward/Greetings feature, sending personalized wishes and exclusive offers to enhance customer loyalty and create memorable moments.

Reward Redemption

Enjoy the fruits of your loyalty with our Reward Redemption feature, effortlessly accessing and claiming your well-earned benefits, turning your points into valuable experiences.

Marketing Automation

Streamline and elevate your marketing efforts with our marketing automation tools, delivering targeted campaigns, personalized experiences, and measurable results..

Target Marketing Campaign

Experience precision and impact with our Marketing Campaign feature, allowing you to reach the right audience with tailored messages, driving engagement and conversions like never before.

Birthday Reward/Greetings

Celebrate customers in a special way with our Birthday Reward/Greetings feature, sending personalized wishes and exclusive offers to enhance customer loyalty and create memorable moments.

Reward Redemption

Enjoy the fruits of your loyalty with our Reward Redemption feature, effortlessly accessing and claiming your well-earned benefits, turning your points into valuable experiences.

Our loyalty platform consists of 3 main components.

Membership

Membership

  • Members can easily sign up and collect points / stamps by scanning QR Code.
  • Setup Single Membership or Multi Tier Membership. You can setup Normal Membership & VIP Membership.
  • Group your members
Rewards & Redemption

Rewards & Redemption

  • Reward using digital stamp card or point based system (Eg $1.00 to 1 point).
  • Define your rewards such as rewards for Normal Members and VIP Members.
  • Your members can view your rewards and perform redemption when they have collected enough points.
  • Reward your members who refer their friends.
  • Setup your questionnaire and gather feedback from your customers to improve on your products / services.
Marketing

Marketing

  • Setup targeted marketing campaign using product tag.
  • Automatically reach out to dormant member and sending birthday rewards.
  • Setup promotion period to gain more sales.
  • You can track your promotions and see which promotions are working best.
Setup Your Points System
Point Based Loyalty / Digital Stamp Card
Define Your Rewards
Define Your Rewards
Digital Membership Card
Digital Membership Card
Marketing Automation
Marketing Automation
Member Tiering
Member Tiering
Get Member's Feedback
Get Member's Feedback
Refer A Friend Program
Refer A Friend Program
No Installation & Apps Required
No Installation & Apps Required
Setup Your Promotion and Send Targeted Messages
Setup Your Promotion and Send Targeted Messages
Integration Available
Integration Available
Conduct Survey
Conduct Surveys
Advanced Reports
Reports

Choose best pricing plans suits you

Starter
Lite
Intermediate
Advanced
Yearly Fee
RM 899
S$ 350
RM 1990
S$ 600
RM 3590
S$ 1250
RM 4990
S$ 1700
Point Based Loyalty Membership / Digital Stamp Card MembershipBuild your customer database Yes Yes Yes Yes
Max members 500 2000 5000 15000
Store / Branch 1 2 5 7
PersonalisationPersonalised your loyalty program with your logo, background & messages Yes Yes Yes Yes
Reward SystemSet rewards for your members
Examples, Discount vouchers, Free services, Free products / Items, Limited time rewards and many more
Yes Yes Yes Yes
Product TagGet insight on what your member purchase Yes Yes Yes Yes
Marketing CampaignLet your members know your offers & promotions. Yes Yes Yes Yes
Marketing AutomationLet our system do the work for you such as birthday wish + reward, dormant member reach out and many more. Yes Yes Yes Yes
Promotion PeriodIncentivizing your members with X times more points when they spend during promotion period Yes Yes Yes Yes
Refer a Friend ProgramAllow your member be your brand advocate by incentivizing them every time they refer your products to friends and family. Yes Yes Yes Yes
SurveyUnderstand and listen to your member's feedback. Yes Yes Yes Yes
ReportsGet to know your active members, top spenders, dormant members, member's average spend, what they purchase and many more Yes Yes Yes Yes
SubscriptionCollect prepayment on your service / product. For example, if you are selling a cup of coffee at $ 12. You can charge $ 100 for 10 cups. Each time members can consume 1 per visit. Suitable for F&B and any service industry N/A Yes Yes Yes
GroupsYou can organise members into groups. For example : Tracking Sign Up Location, Corporate Customers N/A Yes Yes Yes
Multi Tier MembershipYou can create different tiering to reward your customers accordingly. VIP customers can get 2X more points. You can set exclusive rewards for VIP members N/A N/A Yes Yes
Paid MembershipSubscription-based arrangement where members pay recurring fee to access specific benefits or services. N/A N/A Yes Yes
Digital Gift CardMembers are able to share gift voucher with their friends and family N/A N/A Yes Yes
Suitable For Physical Business Physical / Online / Both Physical / Online / Both Physical / Online / Both
API IntegrationIntegrate with 3rd Party Systems N/A Available for EasyStore, Shopify, Mailchimp (Email Marketing), StoreHub, Xilnex, Loyverse
Free SMS credits *1st Time Purchase
500
300
1000
600
5000
3000
7000
4000
Free Trial Free Trial Free Trial Free Trial

Our Clients

Serdang Cendol onsir Genesis  Nutraceuticals Tags Ajinomoto

Any questions?

No additional software or hardware is required. It is a web based platform. As merchant, you only require a web browser and internet connection. Same goes to customers.

No installation required. Our platform run independently.

Yes, you can. Request for a demo here. Then we will setup a free trial to test which include the full system features. It allows you to capture up to 10 members and send up to 20 free SMS messages.

You can purchase packages for additional members. Please contact us for details.

Generally any brick & mortar business such as
Food & Beverage business
Salon,Spas & Beauty Centers
Retail
and many more

Yes you can. We have member tiering where you can set your own VIP member group and customised it as your wish.

You can set as many as your wish. We have report that show which reward is more popular.

Yes you can. You can setup promotion only for VIP members and send sms to VIP members only.

Yes it is suitable. We have a batch processing available where you can upload the list of transactions daily.

It is an additional module where you can run subscription service. For example, if you are in the F&B industry and 1 cup of coffee is RM12.00. You can put a subscription where you collect RM 100.00 for 10 cups of coffee. For each visit, members can deduct off their current subscription.

10 Benefits Of Implementing A Customer Loyalty Program

Loyalty programs are given new recognition in recent years for several reasons. First, because customer loyalty programs have a spread of advantages for companies, but also because they need to become an expected part of the buyer experience. However, in today’s market, simply having a standard loyalty program isn't enough. In fact, a 2015 survey found that 42% of USA citizens will stop shopping with a brand that they're loyal to after two bad experiences

In order to extend loyalty program ROI and overall consumer retention, companies have taken to expanding their loyalty rewards to include social and behavioral actions, like referral rewards and points for user generated content, while also attempting to supply their customers with a more personalized experience. The expansion depends on a mixture of careful planning and therefore the right customer loyalty software. But is it really well worth the effort?

Many would argue yes! Here are just a few of the advantages of customer loyalty programs.

Benefits of Customer Loyalty Programs

  1. Increase revenue: Increasing customer retention helps boost profits just because loyal customers have already got trust in your brand and thus are likely to spend more. Consistent with the research referenced above, increasing retention by just 5% through customer loyalty programs can boost revenue by 25% to 95%.
  2. Save money: While creating and implementing a loyalty program is an investment, customer retention strategies are often less costly than attracting new customers. Acquiring new customers are often 25% costlier than retaining current customers.
  3. Gather valuable data: Latest consumers prefer a customized experience, with quite half Generation K and Millennials reporting personalization as a high priority. By encouraging your customers to fill out profiles as a part of your loyalty program, you'll get the info so you'll not only personalize the customer experience, but to also create targeted marketing campaigns, increase your bond with customers, and even implement your referral program.
  4. Make consumers feel appreciated: A comprehensive, personalized loyalty program will make your customers desire they need an emotional reference to your brand and can increase customer patience just in case of mishaps. You'll increase appreciation by incorporating "surprise and delight" points or rewards for special occasions like a customer’s birthday.
  5. Increase sales: By personalizing the buyer shopping experience through gathered data, you'll make better suggestions to your customers, which can then increase the likelihood that your customers will purchase a suggested product.
  6. Measure loyalty through engagement: Program data allows you to trace analytics and consider reports, measuring the efficacy of customer loyalty on your sales. Measure important retention metrics like program engagement, repeat customer rate, and buy frequency.
  7. Better communication: Loyalty programs offer you an immediate thanks to communicate to customers, which may be particularly useful in an emergency like a recall. By matching purchase dates, you'll email relevant customers a few recalled products rather than sending out a generalized email which can be ignored. Additionally , you'll utilize your loyalty program to market sales, special events, and showcase new products.
  8. An honest program is self-sufficient: While it takes a touch of labor to structure a robust loyalty campaign and to seek out the software that matches your needs, the program itself is self-sufficient. While it's advised that you simply monitor its metrics, the program will still run on your chosen settings.
  9. Attract new customers: an honest rewards program can attract new customers in several ways. First, if you offer points or discounts for signup, you'll automatically be ready to add new customers to your list just because customers want to require advantage of discounts. Meanwhile, if a customer sees an honest loyalty program where rewards are accessible, they're more likely to undertake your brand just because the rewards are easily accessible. On the opposite hand, customers who are satisfied together with your brand may share their experience with friends even without a referral program. Of course, it's fairly easy to include your loyalty and referral rewards into an omni-channel platform so as to further boost referrals and attract new customers.
  10. Many room for growth: An honest loyalty program doesn't have to be stagnant. While loyalty programs are fairly self-sufficient, you'll also change and improve your loyalty program by incorporating even more marketing aspects, including referral marketing and visual commerce. As an example, if your company needs a stock of customer photos featuring a replacement product, your loyal customers are going to be your go-to source. After all, who better to market your brand during a photo than someone who is already conversant in your products?

By creating a comprehensive loyalty program that permits for contemporary marketing techniques, you'll turn your customers into advocates for your brand. Since modern consumers trust peers over advertising, fostering loyal customers who will then speak out on your behalf is just a sensible business move.

It's easy to get started

Need our help?

Call us anytime at +603-76699123 / +6010-2190123

Email us at sales@onewayloyalty.com(Sales Team) / support@onewayloyalty.com(Support Team)

Web 123 Sdn Bhd
B-18-13, Tower B, Complex Atria Damansara, Jalan SS 22/23, Damansara Jaya,
47400 Petaling Jaya, Selangor, Malaysia.